These Terms and Conditions govern your use of the Vitapointe® website, mobile apps, and related online services. By accessing thevitapointe.com, our social media pages, or shopping at our online store, you agree to be legally bound by these terms. Please review them carefully before proceeding.
1. Company Information
Vitapointe® hair care products and online services are owned and operated by Vitapointe, LLC, headquartered at 123 Hair Care Way, Shampoo, NY 10001.
2. Use of Website & Services
The information and services provided through Vitapointe® online platforms are for general informational and shopping purposes only. We grant you limited permission to browse, access, and purchase from our website subject to these Terms.
You must be at least 18 years old to use our website and shop online. By using our platforms or submitting information, you represent that you are 18+ and eligible to enter into this agreement. The entirety of these Terms apply regardless of how you access Vitapointe® (website, mobile, etc).
3. Intellectual Property Rights
All content and materials on Vitapointe® online platforms, including product listings, descriptions, pricing, graphics, logos, page headers, images, and service names are our intellectual property. They are protected by copyright, trademark, and other laws. Nothing grants you a license to copy, imitate, or use our content or intellectual property.
User content that you submit, like product reviews, forum posts, or social media commentary, is your property. By sharing it, you grant us permission to use this content on our website or social media. We will seek your consent before using reviews or posts with your name or image attached.
4. User Account Terms
If you register for an account, you agree to:
- Provide accurate, current information for your profile and keep it updated
- Choose a secure password and maintain account security
- Not share access to your Vitapointe® account or do anything illegal or prohibited using our services
- Be financially responsible for your actions, like purchases made through your account
We reserve the right to suspend or terminate accounts that violate these terms, applicable laws, or engender liability/risk for Vitapointe®.
5. Product Terms
Pricing
Prices shown on our website are quoted in U.S. dollars. We make reasonable efforts to ensure pricing accuracy but cannot guarantee complete freedom from error. If we discover an inadvertent pricing mistake, we reserve the right to cancel the order or contact you to arrange corrected payment.
Product Representations
We aim to present products accurately on our website, but minor variations in packaging, ingredients, or the products themselves may occur. We do not warrant that product images, colors, sizes, specifications or other product details are perfectly accurate.
Product Availability
We work hard to keep our website stocked but cannot guarantee availability of any product. Vitapointe® reserves the right to discontinue items per our discretion. We apologize for any inconvenience from temporary product shortages.
Product Suitability
Vitapointe® products comply with U.S. regulations and quality standards for their intended use. But individual results and suitability may vary. We recommend patch testing any new products first. If you have concerns, discontinue use and consult your physician.
Shipping Limitations
We currently only ship orders within the United States, excluding P.O. boxes, APO/FPO addresses, and other territories. International shipping may become available in the future. Keep updated through our website and emails.
Delivery Times
We process orders promptly but require 1-5 business days handling time before shipment depending on volume. Transit times vary by carrier and destination but average 3-10 business days. Shipping dates on the website are estimates only. We are not liable for delivery delays or losses by the carrier.
6. Returns/Refunds
We want you fully satisfied with every Vitapointe® purchase. If you need to return an item for any reason, please review our return policy at thevitapointe.com/returns. We will process eligible returns for refund or replacement within 30 days of receiving your request and returned goods.
7. Payment Terms
We accept Visa, Mastercard, American Express, Discover, and PayPal. All charges are processed through secure encryption to protect your financial data.
When you provide card information, you represent you are authorized on that account and allow us to charge it for your purchase. If the issuer declines payment or you used a fraudulent card, we reserve the right to cancel your order and take appropriate action under law.
Recurring Payments
If you purchase an auto-renewal plan like a subscription, you authorize regularly scheduled charges to your card on file per the specified billing frequency until canceled. We will notify you before each renewal payment is processed. You must cancel at least 24 hours before the renewal charge to avoid being billed.
8. Discount Coupon Terms
Percent-off, dollar-off, free gift, and other promotional coupons are sometimes offered on thevitapointe.com or through promotional emails. To redeem coupons:
- Codes must be entered at checkout to receive the advertised discount.CODES ASSOCIATED WITH PAYMENT METHOD
Coupons only apply to the payment method used. If you change payment method, the coupon value may be revoked. - Only one coupon may be used per order unless otherwise stated. Stacking multiple coupons is not permitted.
- Coupons cannot be applied retroactively to previous orders.
- Vitapointe® reserves the right to cancel, modify, or limit the use of any coupon at our discretion.
Expired, fraudulent or improperly used coupons will be considered void.
9. Limitation of Liability
Vitapointe® is not liable for any damages related to your purchase or use of our products or services, including:
- Issues caused by providing incorrect or incomplete account, contact, or payment information.
- Website performance issues like technical glitches, errors, omissions, interruptions, or transmission problems.
- Damage, injury or loss resulting from the use or misuse of our products contrary to recommendations.
- Exposure of personal or sensitive information due to unauthorized account access or transmissions outside our control.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR MAXIMUM LIABILITY FOR ANY DAMAGES IS LIMITED TO THE AMOUNT YOU PAID VITAPOINTE®, IF ANY, FOR USE OF THE SERVICE GIVING RISE TO LIABILITY.
10. Dispute Resolution
We encourage you to contact Vitapointe® customer service first with any complaints or disputes at [email protected]. We will make every reasonable effort to resolve the issue directly through good-faith negotiation and mutual agreement.
If we cannot reach a mutually satisfactory solution, these Terms and your relationship with Vitapointe® will be governed by New York state law without regard to conflicts of law. You agree that any legal disputes shall be resolved in New York courts, and you submit to the personal jurisdiction of these courts for purposes of litigating any such dispute. California residents may also bring claims before their local courts.
11. Indemnification
You agree to fully indemnify, defend and hold harmless Vitapointe® and our officers, directors, employees, and suppliers from any damages, liabilities, losses and expenses arising from your use of our online platforms or products contrary to these Terms. This includes any claims brought by third parties to whom you provided access to your Vitapointe® account or services.
12. Termination
We reserve the right, without notice, to restrict, suspend, or terminate these Terms or your access to our website, mobile apps, social media pages, or online services at any time if you violate these Terms, misuse our services, or jeopardize our brand, business or users. We are not responsible for any loss or harm related to such actions.
13. Changes to Terms
To maintain compliance with law and keep our services aligned with user needs, we may amend these Terms from time to time. We will notify you of material changes by posting the revised Terms on our website. Your continued use of Vitapointe® platforms indicates agreement to the updates, so please check back periodically. For significant changes, we may also directly notify you or require a renewed acceptance of our Terms.
14. Contact Us
Please direct any questions or concerns about these Terms of Use or Vitapointe® services to our customer support team:
Vitapointe®
123 Hair Care Way
Shampoo, NY 10001
Call: 1-800-555-2356
Email: [email protected]
We value your feedback and will respond promptly. Thank you for being part of the Vitapointe® community!
