At Vitapointe®, we respect the privacy of our users and take measures to protect your personal information. This Privacy Policy outlines how we collect, use, and disclose data from users of our website, social media, and other online services. Please read this policy carefully to understand our practices.
Collection of Information
We collect information from you in several ways on our online platforms:
- Account Registration: If you create an account, we require personal information like your name, email address, and account credentials to set it up.
- Purchases: When you buy products on our website, we collect your name, billing/shipping addresses, payment information, and other details to process the transaction.
- Mailing List Signup: If you opt into our mailing list, we gather your email address and name to send updates and promotions.
- Contact Forms: Information like your name and email that you enter on contact forms is stored so we can respond.
- Reviews/Comments: Any reviews, forum posts, or other public comments you contribute will include the display name and other details you provide.
- Site Activity: As you navigate through our online platforms, we automatically collect data on your visits, browsing habits, clicks, etc.
We do not collect any sensitive information without your explicit consent.
Use of Information
We may use the information gathered in the following ways:
- Provide services and customer support you request.
- Complete purchases and ship orders.
- Send marketing and promotional communications if you opt-in.
- Reply to questions, concerns or feedback you share.
- Develop new products based on buying preferences or interests.
- Personalize site experience through recommendations and custom content.
- Improve our platforms by analyzing site traffic patterns.
- Detect and prevent fraud or other prohibited activities.
- Track marketing campaign performance.
- Comply with legal obligations.
We only process your personal information for the purposes outlined in this policy or per your consent. We will not use data inconsistent with these terms without notifying you first.
Sharing of Information
Vitapointe® does not share your personal data with external parties except under these circumstances:
- With service providers under contract who help operate our business (fulfillment, marketing, payment processors, etc.). We ensure providers comply with our privacy policy and do not allow them to use data for their own purposes.
- To complete purchases, orders, or requests you make, we may share details (name, address, payment info) with relevant third parties like shippers.
- If required by law enforcement agencies, government/regulatory authorities, or for other legal reasons.
- If we sell or transfer part or all of our business or assets to a third party, we may disclose your information to the prospective buyer. We would require the buyer to agree to our privacy policy.
- With your consent, we may share details you provide (reviews, testimonials, forum posts) on our website or social media to promote our products/brand.
Data Retention
We retain personal information only as long as necessary for business purposes and managing our relationship with you. We destroy data once it is no longer required, or per your request.
Advertising and Analytics
We use third-party vendors like Google Analytics to provide site analytics, advertising networks like Facebook Ads to showcase promotions, and social media plugins to enable sharing. These tools may use cookies or other identifiers to collect browsing data. You can opt-out through your browser settings.
Age Limitations
Our website and products are not intended for those under age 18. We do not knowingly collect information from minors. If we inadvertently obtain data on those under 18, we will delete it.
Your Rights
At any time, you have the right to:
- Opt-out of marketing communications we send. Simply click “unsubscribe” on any email.
- Request access to the personal data we hold on you by contacting [email protected].
- Update or correct any inaccurate or outdated personal details by logging into your account or emailing us.
- Request the deletion of your personal data. We will erase all information we have on you, subject to our retention policy or legal obligations.
- Object to certain uses of data, like for direct marketing. We will cease any processing of your information if you object on legitimate grounds.
Security Precautions
We take reasonable steps to protect your data through security measures like:
- Secure server protocols (SSL/TLS) to transmit information.
- Encryption of sensitive financial information during transactions.
- Access controls on our databases with limited employee permissions.
- Password protected accounts to safeguard your information.
While we follow generally accepted standards to secure data, no method of storage or transmission is 100% secure. We cannot guarantee absolute protection.
International Data Transfers
We are headquartered in the United States and may transfer your data to our servers or contracted service providers based in the U.S. By using our website or providing any personal information, you consent to this type of transfer. We will protect your details according to this policy wherever they are processed.
Changes to this Policy
We may occasionally update our Privacy Policy as needed to comply with law or reflect new services and features. The revised version will be posted here. Please check back periodically for updates.
Contact Us
If you have any questions about our Privacy Policy or practices, please contact us at:
Vitapointe®
[email protected]
123 Hair Care Way
Shampoo, NY 10001
We will promptly address any concerns you have about our privacy practices. Thank you for trusting Vitapointe® with your personal information!
